5 Tips for Coping with Cranky Customers December 18th, 2012

Unreasonable customers are always a pain, but they’re especially prevalent and stressful during the holiday shopping rush. Just ask Anton Skorucak, founder and CEO of xUmp.com, an online retailer of scientific educational supplies, toys and gifts. The company used to give customers a choice between ground and next-day air shipping on holiday orders. Often, they would [...]

Liveops and Salesdialers.com August 26th, 2011

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