Welcome to the support center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.


Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.

Business Hours: Monday - Friday (09:00 AM - 05:00 PM EST)

Phone Support: Monday - Friday (09:30 AM - 05:30 PM EST)

Chat Support: Monday - Friday (09:00 AM - 09:00 PM EST)

Support

TRAINING AND SUPPORT

Please log in and use the chat option to connect to a tech in your SalesDialers.com solutions.

For phone support, please call 800.662.4009

Email support: support@salesdialers.com

What training do you provide?

Although our solution is one of the easiest dialers to use on the market, we have initial and ongoing training available in a variety of different methods to suit your needs.

  • Initially, you will receive an e-mail with your user name, passwords and videos for training.  Here you will schedule your installation and training with our support team.
  • Feel free to attend any of our daily public training sessions conducted by one of our associates.
  • View any of our training videos at your convenience by clicking here.
  • Contact any of our associates for ongoing training at any time.

What types of ongoing support do you provide?

Any time you have questions or need support, feel free to contact support via E-MAIL or LIVE CHAT on your agent website.  You can also contact any of our associates, view video tutorials on our website, and attend one of the public training sessions we do daily (10AM EST, 12:30 PM EST, and 4PM EST – Monday to Friday.; see below for details).

*This webinar is strictly for quick troubleshooting only. Prepare written questions in advance and post them to the chat room; they will be answered by a live person at the time they are received. If you require more, in-depth training or technical solutions, please let the representative know and someone will contact you.*

To join one of our daily training sessions:

1. Please join the meeting by clicking or copying and pasting the following link to your browser:

http://www.instantpresenter.com/salesdialers1

or you can go directly to http://www.instantpresenter.com/salesdialers and click on the specific meeting you would like to attend.

2. Audio will be provided through the microphone and speakers in your computer (a headset is recommended).

TIPS

  • Your audio is automatically muted at the beginning of the webinar and will be unmuted at the end for questions, but you will have to click on “Start Broadcasting” in the upper left corner of your screen in order to do ask questions.
  • You can ask questions anytime during the webinar using the chat box at the bottom of your screen.
  • You do have the ability to mute/unmute your own line in the top left corner by clicking on the speaker to the right of your name as well as control your volume with the slider.
  • Please make sure your webcam is not showing by making sure there is a red line through the webcam icon to the right of your name.
  • If you want to increase the size of your screen you can click “Maximum Size” at the top right corner of your screen.
  • If this is your first time attending a meeting of this kind, we recommend that you take the SYSTEM TEST (http://www.instantpresenter.com/WebConference/systemtest) to make sure that your computer is ready to go.
  • In the rare case that you have any technical difficulties viewing the meeting, please e-mail support at support@instantpresenter.com.

3. Not at your computer? Click the link to join this meeting from your iPhone(r), iPad(r) or Android(r) device via the GoToMeeting app.

We hope to “see” you there!

*For scheduled webinar updates, please see the calendar on the home page and subscribe*

  • Testimonials

    “True to my goals this year I will not be purchasing any leads-they will all be self-generated using the SalesDialers.com solution.”
    Scott G. SC